Domande Frequenti (FAQ)
which countries do you ship to?
We ship to Italy, Europe, America.
When will I receive my order?The average delivery time varies from 2 to 7 working days within Italy and from 4 ti 12 working days fo international shippings.
Where does my order ship from?
All products are always shipped from our headquarters in Italy.
Varia dal peso e dalle dimensioni dei pacchi. Il trasporto (in tutta Italia isole comprese) è gratuito sopra i 299 euro.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at email@example.com
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at firstname.lastname@example.org within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Where can I consult your return policy?
Our return policy can be consulted on the 'Terms and conditions' page in Article 7: Right of withdrawal
Do you offer refunds?
We offer refunds in case of defective or damaged items. If you have received a defective or damaged product, contact us at email@example.com with photos of the damaged product, your order number, and any other details you may have about your order
For any other questions, contact us at firstname.lastname@example.org