Domande Frequenti (FAQ)

Delivery

which countries do you ship to?
We ship to Italy, Europe, America.

When will I receive my order?The average delivery time varies from 2 to 7 working days within Italy and from 4 ti 12 working days fo international shippings.

Where does my order ship from?
All products are always shipped from our headquarters in Italy.

Shipping cost
Varia dal peso e dalle dimensioni dei pacchi. Il trasporto (in tutta Italia isole comprese) è gratuito sopra i 299 euro. 

Orders

How do I track my order? 

You’ll receive a tracking link via email when your order  ships out. If you have any questions about your tracking or shipment, drop us a line at  roberto@ilgaragediasso.net

I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you  quickly, please email us at roberto@ilgaragediasso.net within a weeks' time with photos of the  damaged product, your order number, and any other details you may have about your order.  We’ll get back to you with a resolution as soon as possible! 

Returns

Where can I consult your return policy?
Our return policy can be consulted on the 'Terms and conditions' page in Article 7: Right of withdrawal

Do you offer refunds?
We offer refunds in case of defective or damaged items. If you have received a defective or damaged product, contact us at info@singinstones.com with photos of the  damaged product, your order number, and any other details you may have about your order

For any other questions, contact us at roberto@ilgaragediasso.net